Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Name
• Email address
• Phone number
• Home or session address
• Pet information (name, breed, behavioral notes)
• Photographs taken during sessions
• Payment or invoicing details (where applicable)
• Communication records (emails, forms, messages)

We collect this information when you:

• Submit a contact or booking form
• Email or call us directly
• Purchase or book a session
• Subscribe to any newsletter or promotional content

2. How We Use Your Information

We use your personal data for the following purposes:

• To communicate with you about sessions, bookings, and orders
• To deliver your images and photography services
• To manage payments and invoicing
• For customer service and aftercare
• To improve our services and website
• With your permission, for marketing purposes (e.g., newsletters or promotions)
• To comply with legal or regulatory obligations

3. Image Usage & Consent

Photographs taken during your session may be used for marketing, portfolio, or social media only with your consent, as outlined in our Terms & Conditions.

If you do not wish for your or your pet's photos to be used publicly, you can opt out at the time of booking or by contacting us at any time.

4. Data Sharing

We do not sell or rent your personal information to third parties.

We may share limited data with trusted third-party services we use to operate our business, such as:

• Payment processors (e.g., Stripe, PayPal)
• Online galleries or delivery platforms
• Email newsletter providers
• Cloud-based storage for backup and editing

All third-party providers are required to handle your data securely and comply with applicable data protection laws.

5. Data Security

We are committed to keeping your data secure and confidential. We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information, including:

• Secure websites (HTTPS encryption)
• Password-protected devices and systems
• Use of GDPR-compliant third-party tools

6. Your Rights (Under GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for image use at any time
• Lodge a complaint with a supervisory authority

To exercise any of your rights, contact us at:

7. Data Retention

We retain personal data only as long as necessary to provide our services, fulfill legal obligations, or for record-keeping. You may request deletion of your data at any time, unless we are required by law to retain it.

8. Cookies & Website Usage

Our website may use cookies to improve your experience, track site performance, and analyze traffic. You can adjust your browser settings to block cookies or delete them at any time.

We may use third-party tools like Google Analytics, Facebook Pixel, or booking platforms to improve services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

🐾 Thank you for trusting us with your memories and your pets.